Customer Service Conversation Specialist

About This Call Center Representative Position

We're on the lookout for 10-20 Customer Service Conversation Specialists to be the primary link between our company and our list of Fortune 500 clients. This position is an opportunity to work from home with the flexibility to create your own schedule and manage your weekly hours. Positions offered are full time, part time and seasonal.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

• Manage large amounts of inbound and outbound calls with efficiency and courtesy
• Follow conversation prompts and scripts when handling different topics
• Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile when you can
• Keep accessible, comprehensive records of all conversations in our call center database
• Attend educational seminars to improve knowledge and performance level
• Meet or exceed personal/team qualitative and quantitative targets

• Strong phone and verbal communication skills, plus active listening skills
• Comfortability with CRM systems and best practices
• Empathetic customer focus, flexibility to manage many different personality types
• Ability to multi-task, set priorities, and manage time effectively

What are the skills of a conversationalist?

Preparing questions prior to a discussion, being attentive to the speaker, allowing for silence during the conversation, and asking probing questions are key skills effective conversationalists use. Likewise, using clear and concise language and actively listening to the speaker are two of the most important skills conversationalists employ.

What is conversational commerce?

Conversational commerce is a form of eCommerce in which brands communicate directly with customers via text or voice in real time. By using messaging apps, personalized texts, push notifications, and chatbots — or AI assistants — to interface with customers and answer their questions, brands can deliver a helpful, convenient customer experience.

APPLY NOW!